Customer Service and Operations Specialist

3 weeks ago


Cardiff, Cardiff, United Kingdom Recruit4staff Full time

We are representing a leading manufacturing business in their search for a skilled Customer Service Administrator to join their team in Holywell.

About the Role
  • Coordinate schedules for engineer service visits and manage associated paperwork
  • Communicate with customers and engineers regarding booking confirmations and service requests
  • Respond to customer inquiries and resolve issues related to the service process
  • Input data into SAGE200 as required and assist with purchasing tasks
  • Collaborate with the purchasing department to maintain accurate spare part stock levels
  • Contribute to the development of the service function to enhance customer satisfaction
  • Monitor progress and inform customers about repair status and replacement parts
What We Are Looking For
  • A minimum of [year] years' experience in a service advisor or similar role is required
  • Excellent communication and organizational skills are essential
  • Familiarity with Sage200 is beneficial but not essential
  • Previous experience in mechanical or technical administration is advantageous
  • Prior experience in a customer-facing role is essential

The selected candidate will receive a competitive salary of £25,000 - £26,000 per annum, along with a range of benefits including 22 days holiday + bank holidays, company profit share bonus, and pension scheme.



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