Customer Service and Operations Specialist
3 weeks ago
We are representing a leading manufacturing business in their search for a skilled Customer Service Administrator to join their team in Holywell.
About the Role- Coordinate schedules for engineer service visits and manage associated paperwork
- Communicate with customers and engineers regarding booking confirmations and service requests
- Respond to customer inquiries and resolve issues related to the service process
- Input data into SAGE200 as required and assist with purchasing tasks
- Collaborate with the purchasing department to maintain accurate spare part stock levels
- Contribute to the development of the service function to enhance customer satisfaction
- Monitor progress and inform customers about repair status and replacement parts
- A minimum of [year] years' experience in a service advisor or similar role is required
- Excellent communication and organizational skills are essential
- Familiarity with Sage200 is beneficial but not essential
- Previous experience in mechanical or technical administration is advantageous
- Prior experience in a customer-facing role is essential
The selected candidate will receive a competitive salary of £25,000 - £26,000 per annum, along with a range of benefits including 22 days holiday + bank holidays, company profit share bonus, and pension scheme.
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