Customer Service Specialist

3 days ago


Cardiff, Cardiff, United Kingdom Sunil Goel & Associates, CAs Full time

We are seeking a Customer Service Specialist to join our team in Cardiff, providing exceptional support to victims and witnesses of crime.

About the Role:

This is an exciting opportunity to work with a focus on customer service and care, ensuring that our clients receive the highest level of support. You will be responsible for undertaking risk and needs assessments, maintaining accurate case records, and providing information and advocacy to enable service users to navigate the criminal justice process.

As a Customer Service Specialist, you will work closely with safeguarding leads and other agencies to ensure an integrated approach to address any safeguarding concerns. You will also contribute to monitoring information as required by Victim Support.

The salary for this role is approximately £28,000 - £33,000 per annum, depending on experience. We offer a competitive rewards and benefits package, including 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays, an extra day off for your Birthday, pension with 5% employer contribution, and ongoing training and support with opportunities for career development and progression.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System.



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