Customer Resolution Specialist

4 days ago


Cardiff, Cardiff, United Kingdom CV-Library Full time
Job Overview
Fulmar Services, a leading customer resolution business, is seeking a skilled Customer Resolution Specialist to join their team. This role involves visiting clients' customers at their premises, covering commercial and residential sites.

Key Responsibilities:
The ideal candidate will have flexibility to work in their local area, with occasional out-of-area travel. They must be able to drive a manual vehicle with no more than 6 points on their license and possess lone working ability, supported by an available network. Additionally, they will work in field-based teams and support customers through financial difficulties.

Benefits and Compensation:
This role offers a competitive salary package of £27,000, including a London Weighting of £2,500 for M25 residents. The monthly Attendance Bonus is £150 per month, and the Monthly Bonus is available. The company also provides 31 days of holiday, increasing to 33 days with yearly service, as well as a Holiday Buy & Sell Scheme and Private Medical Care after 3 months.

Requirements and Qualifications:
The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a team environment. They must be flexible and able to adapt to changing situations, with a strong focus on customer satisfaction.

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