Customer Service Assurance Consultant
7 days ago
Job Title: Customer Service Specialist
Location: Home-based or hybrid opportunity, depending on your location
Salary: Competitive base salary of £32,000-£42,000 per annum, depending on experience and location
Job Summary:
We're recruiting for a Customer Service Specialist to join our team. In this role, you will review customer applications to identify risk factors and assess whether we can offer Life, Critical Illness Cover and Income Protection applications. You will agree to offer the customer a policy, decide on what terms to offer or ask for more information from either the customer or their doctor.
This is a fantastic opportunity to work for a leading financial services group and make a real difference in people's lives.
Key Responsibilities:
- Assessing and documenting life and disability risks by reviewing applications and deciding which terms, if any, can be offered up to the value based on your autonomy level.
- Participating in or leading projects that enhance the underwriting process and improve our systems and commercial viability.
- Ensuring any requests for further information are appropriate and accurate and commensurate with the risk being assessed.
- Identifying complaints and ensuring they are acted upon quickly.
- Maintaining an excellent knowledge and understanding of legislative and regulatory requirements.
Benefits:
- The opportunity to participate in our annual, performance-related bonus plan.
- Generous pension contribution.
- Life assurance.
- Private medical insurance (permanent employees only).
- At least 25 days holiday, plus public holidays, 26 days after 2 years' service.
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