Customer Service Ambassador

6 hours ago


Cardiff, Cardiff, United Kingdom AccorHotel Full time

Are you a Customer Service Ambassador looking for a new challenge We are seeking a talented individual to join our team at Ibis Cardiff Gate as a Guest Service Team Member.

Key Responsibilities:

  • Provide exceptional guest service and build strong relationships
  • Foster loyalty among repeat customers and encourage retention
  • Prioritize guest needs and provide solutions promptly
  • Anticipate guests' needs and provide proactive support
  • Handle feedback and concerns in a professional manner
  • Maintain the hotel's brand image and reputation
  • Inform guests about hotel services and amenities
  • Assist with food and beverage service as needed
  • Perform administrative tasks efficiently

What You'll Gain:

  • Career development opportunities through training and employee benefits
  • A dynamic work environment that fosters growth and teamwork
  • A welcoming team that values collaboration and open communication
  • Opportunities for advancement and professional growth

Requirements:

  • Excellent communication and interpersonal skills
  • Previous customer service experience in a hospitality setting
  • Problem-solving abilities and attention to detail
  • Flexibility and adaptability in a fast-paced environment
  • Basic computer skills and knowledge of hospitality operations
  • Professionalism and a positive attitude
  • A valid driver's license and access to a reliable vehicle for transportation

Estimated Salary: £26,000 - £30,000 per annum

Location: Ibis Cardiff Gate



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