Customer Service Representative

19 hours ago


Cardiff, Cardiff, United Kingdom ENGINEERINGUK Full time
About the Role

We are looking for a highly motivated and customer-focused individual to join our store team as a Customer Care Colleague. This role is perfect for those who enjoy working in a fast-paced environment, interacting with customers, and contributing to the success of our business.

Job Description
  • Main Responsibilities:
  • Providing excellent customer service and helping customers with their queries.
  • Working across various areas of the store, including service, picking, and replenishment.
  • Taking care of products to ensure they reach customers in the best condition.
  • Staying knowledgeable about store performance and contributing to driving sales and service.
  • Handling customer complaints and making decisions that meet their needs.
  • Participating in seasonal events, creating a positive atmosphere, and building rapport with customers.
  • Representing the company and being a brand ambassador.
What We Offer
  • A competitive salary of around £22,000 per annum.
  • Flexible working hours from day one, with a minimum of 16 guaranteed hours each week.
  • Access to discounts and shares through Colleague Clubcard.
  • Lifelong learning opportunities and a chance to develop new skills.
  • An award-winning pension scheme with matching contributions.
  • Life cover and access to colleague networks.


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