Customer Service Representative

17 hours ago


Cardiff, Cardiff, United Kingdom Bannatyne Health Club Full time

Job Title: Customer Service Representative

Location: Cardiff, Wales

We are seeking a highly organized and charismatic individual to join our team as a Customer Service Representative. The ideal candidate will have a warm personality and natural talent for organization.

Key Responsibilities:

  • Manage emails, phone calls, and face-to-face queries from visitors, contractors, and guest passes.
  • Prepare and serve a variety of beverages and light snacks efficiently.
  • Promote spa services, special offers, and retail products effectively.
  • Ensure accurate logging of all visitors to the site.
  • Undertake relevant training required for the role.
  • Work flexible hours, including weekends and holidays.

Benefits:

  • Flexible schedule.
  • 28 days annual leave increases with tenure.
  • Free gym membership.
  • Complimentary gym membership for another person after two years of service.
  • Discounted Spa Treatments - 30% off.
  • Discounted Spa Goods - 20% off ELEMIS Products.
  • Discounted Meals and Beverages - 50% off in the cafe/bar.
  • Career & Personal Development training.
  • Mental Health, Well-Being and EAP Services.
  • Length of Service Awards.
  • Staff Awards and Bonuses.
  • Discounted entertainment and shopping.

Requirements:

  • Able to work in a fast-paced environment.
  • Ability to maintain confidentiality and handle sensitive information.
  • Proven experience in a receptionist or customer service role is desirable.
  • Proficiency in using booking systems and basic computer skills would be beneficial.

Pay: £44 per hour for those over 21, and the National Minimum Wage for those under 21.



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