Customer Service Representative

5 days ago


Cardiff, Cardiff, United Kingdom CV-Library Full time

Job Title: Customer Service Representative

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Company Overview:

">Serco is a leading provider of outsourced customer services solutions, working in partnership with Adecco to recruit candidates for this role.">

Job Summary:

">We are seeking an ambitious and keen individual who is fluent in Welsh written and spoken language to join our team as a Customer Service Representative. As a vital member of the contact centre team, you will be responsible for dealing with a diverse range of customers through inbound calls to ensure the customer care journey is as smooth as possible.">

Key Responsibilities:

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  1. ">
  2. Dealing with customer inquiries via electronic means to resolve queries “Right First Time” in a prompt, friendly, and professional manner.">
  3. Capture, maintain, and ensure quality and safety of customer data.">
  4. Assessing claims and dealing with customer enquiries via electronic means.">
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Requirements:

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  • ">
  • Good verbal and written English and Welsh communication skills.">
  • Evidence of DBS application Number and cleared DBS certificate.">
">

Benefits:

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  • ">
  • Monday to Friday shift hours (no weekend work).">
  • Internal incentive schemes.">
  • Access to private medical, dental, and pension schemes.">
  • Up to 28 days paid holiday per year.">
  • Weekly Pay.">
  • Exclusive access to Adecco Associate Benefits.">
">

Salary:

">£12.00 per hour.

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