Customer Service Representative
5 days ago
Job Title: Customer Service Representative
">Company Overview:
">Serco is a leading provider of outsourced customer services solutions, working in partnership with Adecco to recruit candidates for this role.">Job Summary:
">We are seeking an ambitious and keen individual who is fluent in Welsh written and spoken language to join our team as a Customer Service Representative. As a vital member of the contact centre team, you will be responsible for dealing with a diverse range of customers through inbound calls to ensure the customer care journey is as smooth as possible.">Key Responsibilities:
">- ">
- Dealing with customer inquiries via electronic means to resolve queries “Right First Time” in a prompt, friendly, and professional manner.">
- Capture, maintain, and ensure quality and safety of customer data.">
- Assessing claims and dealing with customer enquiries via electronic means.">
Requirements:
">- ">
- Good verbal and written English and Welsh communication skills.">
- Evidence of DBS application Number and cleared DBS certificate.">
Benefits:
">- ">
- Monday to Friday shift hours (no weekend work).">
- Internal incentive schemes.">
- Access to private medical, dental, and pension schemes.">
- Up to 28 days paid holiday per year.">
- Weekly Pay.">
- Exclusive access to Adecco Associate Benefits.">
Salary:
">£12.00 per hour.-
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