Customer Service Ambassador
18 hours ago
Job Title: Customer Service Ambassador
">About Us: The Hoxton Shepherd's Bush is located in the heart of Shepherd's Bush, West London. Our hotel features 237 playfully designed bedrooms, an all-day restaurant, and a large open lobby.
">Salary: £25,000 - £30,000 per annum, depending on experience
">Job Description:
">- ">
- Maintain a professional and courteous demeanor at all times, ensuring that all guest interactions are pleasant and efficient.">
- Verify the accuracy of guest billing and financial transactions, as well as manage the Reception float.">
- Ensure data accuracy in all systems and provide daily reports for relevant departments, adhering to standard operating procedures.">
- Complete night reception tasks with precision and attention to detail, following established procedures.">
- Quote accurate rates to guests based on our selling strategy and website.">
- Respond promptly and professionally to all telephone calls.">
- Promote a clean, tidy, and welcoming atmosphere in public areas and the back of house.">
Benefits: Competitive salary, 28 days holiday (including bank holidays), pension, eligibility to participate in our discretionary bonus scheme, life insurance, health cash plan, confidential hotline, network of mental health first aiders, free night stay, meal for two, catering during shifts, excellent discounts across Ennismore brands.
">About This Role: We are seeking a positive and friendly Receptionist to join our team at The Hoxton Shepherd's Bush. As the first point of contact for our guests, we require someone who is confident in providing exceptional customer service and has a calm and composed attitude, even in challenging situations.
">Your Skills and Qualifications: Previous experience in customer-facing roles, excellent communication skills, ability to work accurately and efficiently under pressure, high level of integrity and discretion.
">What We Offer: Ongoing training and skill development opportunities, family leave enhancements, annual diversity and inclusion calendar of events.
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