Customer Service Liaison
4 days ago
Job Overview
Aidacare Pty is seeking a skilled Customer Service Administrator to provide exceptional customer service and build strong relationships with customers.
Key Responsibilities
- Deliver Excellent Customer Support: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Order Processing and Tracking: Assist customers with order placement, tracking, and processing to ensure seamless delivery.
- Relationship Building: Foster loyalty and repeat business through effective communication and relationship building.
- Performance Metrics: Meet key performance indicators, including response times and customer satisfaction scores.
- Critical Thinking: Analyze situations, think critically, and find creative solutions to customer issues.
- Team Collaboration: Work collaboratively with colleagues to deliver exceptional customer service.
Required Skills and Qualifications
- Technical Savvy: Be comfortable navigating computer systems and software.
- Communication Skills: Possess excellent verbal and written communication skills.
- Problem-Solving: Demonstrate ability to analyze situations and find solutions.
Benefits
- Competitive Salary: $55,000 - $65,000 per annum (dependent on experience).
- Comprehensive Training: Receive thorough training to develop your skills and knowledge.
- Opportunities for Advancement: Progress within the company and take on new challenges.
- Health Benefits: Enjoy access to a range of health benefits.
- Employee Discounts: Receive exclusive discounts on products and services.
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