Customer Service Liaison

4 days ago


Cardiff, Cardiff, United Kingdom Aidacare Pty Full time

Job Overview

Aidacare Pty is seeking a skilled Customer Service Administrator to provide exceptional customer service and build strong relationships with customers.

Key Responsibilities

  • Deliver Excellent Customer Support: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Order Processing and Tracking: Assist customers with order placement, tracking, and processing to ensure seamless delivery.
  • Relationship Building: Foster loyalty and repeat business through effective communication and relationship building.
  • Performance Metrics: Meet key performance indicators, including response times and customer satisfaction scores.
  • Critical Thinking: Analyze situations, think critically, and find creative solutions to customer issues.
  • Team Collaboration: Work collaboratively with colleagues to deliver exceptional customer service.

Required Skills and Qualifications

  • Technical Savvy: Be comfortable navigating computer systems and software.
  • Communication Skills: Possess excellent verbal and written communication skills.
  • Problem-Solving: Demonstrate ability to analyze situations and find solutions.

Benefits

  • Competitive Salary: $55,000 - $65,000 per annum (dependent on experience).
  • Comprehensive Training: Receive thorough training to develop your skills and knowledge.
  • Opportunities for Advancement: Progress within the company and take on new challenges.
  • Health Benefits: Enjoy access to a range of health benefits.
  • Employee Discounts: Receive exclusive discounts on products and services.


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