Customer Service Representative

2 days ago


Cardiff, Cardiff, United Kingdom Cardiff County Council Full time

About The Service

 

An exciting opportunity has arisen for a skilled professional to join the Parking Services team within the Civil Parking Enforcement Service at Cardiff County Council.

 

The successful candidate will be making impartial decisions regarding informal and formal appeals made against the issuing of Penalty Charge Notices.

 

You will be responsible for the progression of all activities associated with the processing of Penalty Charge Notices (PCNs), through to debt recovery and the engagement of Enforcement Agents, in accordance with Legislation and Policy.

 

You will assist with the efficient provision of administrative support within the Civil Parking Enforcement Parking Services Team, including processing Blue Badges and Resident Parking Permits.

 

We are looking for a team player with excellent customer service skills and experience of communicating decisions and communicating clearly and concisely with customers and colleagues in a fair and reasonable manner.

 

The successful candidate must have a City & Guilds or equivalent qualification in Notice Processing, or be willing to learn and be able to undertake an examination in Notice Processing.



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