Head of Customer Journey Optimization

3 weeks ago


Elland, Calderdale, United Kingdom Gyproc Full time

Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. We're seeking an experienced Customer Experience Manager to join our Glassolutions team, driving the development of our customer journey and enhancing digital tools to deliver exceptional results.

The successful candidate will have a proven track record in leading teams and driving customer-focused results, with a strong passion for leveraging digital tools to enhance our service. Our competitive salary package includes £58,000 - £68,000 per annum, depending on experience, plus benefits.

About the Opportunity

This is an exciting opportunity to join our dynamic team as a Customer Experience Manager, where you'll be responsible for:

  • Streamlining processes and creating a cohesive, customer-focused approach.
  • Motivating and inspiring your team to consistently deliver an exceptional service, with a focus on customer satisfaction.
  • Identifying key service differentiators to create competitive advantages.

Requirements

  • A proven track record in leading teams and driving customer-focused results.
  • Strong customer focus with the ability to build and maintain top-class service standards.
  • Technologically proficient with a strong passion for leveraging digital tools to enhance our service.
],

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