Distribution Services Manager
2 days ago
We are looking for a skilled Distribution Services Manager to join our team at Saint-Gobain Glassolutions in Elland, Yorkshire and the Humber. As a key member of our Customer Experience team, you will be responsible for managing, recruiting, and training a team of 11 from 3 branches (Elland, Dudley, and Eggborough), setting clear objectives, KPIs, and performance standards, and enhancing the quotation and sales process to maximize quote conversion and sales targets.
With a strong background in team management and customer service, you will have the ability to lead training programs across the branch network, monitor and share performance against Customer Satisfaction Indicators (CSI), and drive digital transformation across your team. You will also be responsible for implementing customer experience strategies aligned with Saint-Gobain's goals and leveraging digital tools to enhance our service.
As a Distribution Services Manager, you will have the opportunity to work with a talented team, contribute to the development of our customer journey, and drive business growth. If you are passionate about delivering exceptional customer experiences and driving business growth, we would love to hear from you.
Key Responsibilities
- Manage, recruit, and train a team of 11 from 3 branches (Elland, Dudley, and Eggborough).
- Set clear objectives, KPIs, and performance standards.
- Enhance the quotation and sales process to maximize quote conversion and sales targets.
- Implement customer experience strategies aligned with Saint-Gobain's goals.
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