Distribution Service Excellence Lead

3 weeks ago


Elland, Calderdale, United Kingdom Gyproc Full time

Glassolutions is part of Saint-Gobain Building Glass UK&I – the largest processor, distributor and repairer of glass and glazing systems in the UK. We're seeking a skilled Customer Experience Manager to join our team, driving the development of our customer journey and enhancing digital tools to deliver exceptional results.

The successful candidate will have a proven track record in leading teams and driving customer-focused results, with a strong passion for leveraging digital tools to enhance our service. Our competitive salary package includes £50,000 - £60,000 per annum, depending on experience, plus benefits.

About the Job

This is an exciting opportunity to join our dynamic team as a Customer Experience Manager, where you'll be responsible for:

  • Implementing Customer Experience strategies aligned with Saint-Gobain's goals.
  • Leading training programs across the branch network to maintain exceptional standards.
  • Motivating and inspiring your team to consistently deliver an exceptional service, with a focus on customer satisfaction.

What We Offer

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • The chance to work with a dynamic and supportive team.


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