Customer Experience Manager Lead
3 weeks ago
Are you passionate about driving change, delivering exceptional customer experiences, and leading a high-performing team?
We're seeking an experienced professional to join our team at Saint-Gobain Glassolutions as a Customer Experience Manager. As a key member of our leadership team, you will drive the development of our customer journey, enhance digital tools, and lead our Customer Experience team.
Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. We're committed to transforming our service through digital and operational change, and we need someone with a proven track record in leading teams and driving results.
To be successful, you will have:
- A strong customer focus with the ability to build and maintain top-class service standards.
- Confidence and resilience with a positive outlook to motivate and encourage others.
- A high level of attention to detail and process – ensuring high standards are achieved through the team.
- Technologically proficient with a strong passion for leveraging digital tools to enhance our service.
- A proactive, problem-solving approach to overcoming challenges and fostering a customer service culture.
The salary for this role is estimated to be around £55,000-£65,000 per annum, depending on experience. If you match our criteria, we will be in touch to discuss your experience and more about you as a person.
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