Customer Experience Lead

2 days ago


Elland, Calderdale, United Kingdom Gyproc Full time
Job Title: Customer Experience Lead

Estimated Salary: £65,000 - £85,000 per annum.

Company Overview:

Glassolutions is a leading provider of glass solutions in the UK, part of Saint-Gobain Building Glass UK&I. We are committed to delivering exceptional customer experiences and driving business growth through innovative solutions.

Job Description:
  • Lead and inspire a team of 11 across three branches to deliver outstanding customer service and experience.
  • Develop and implement customer experience strategies aligned with Saint-Gobain's goals.
  • Identify key service differentiators to create competitive advantages and drive sales targets.
  • Monitor and share performance against customer satisfaction indicators (CSI).
Required Skills and Qualifications:
  • A proven track record in leading teams and driving results.
  • Strong customer focus with the ability to build and maintain top-class service standards.
  • Technologically proficient with a passion for leveraging digital tools to enhance our service.
Benefits:
  • Competitive salary range (£65,000 - £85,000 per annum).
  • Flexible working hours, including a 4pm finish on Fridays.
  • Opportunities for career growth and professional development.


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