Customer Experience Lead
2 days ago
Estimated Salary: £65,000 - £85,000 per annum.
Company Overview:Glassolutions is a leading provider of glass solutions in the UK, part of Saint-Gobain Building Glass UK&I. We are committed to delivering exceptional customer experiences and driving business growth through innovative solutions.
Job Description:- Lead and inspire a team of 11 across three branches to deliver outstanding customer service and experience.
- Develop and implement customer experience strategies aligned with Saint-Gobain's goals.
- Identify key service differentiators to create competitive advantages and drive sales targets.
- Monitor and share performance against customer satisfaction indicators (CSI).
- A proven track record in leading teams and driving results.
- Strong customer focus with the ability to build and maintain top-class service standards.
- Technologically proficient with a passion for leveraging digital tools to enhance our service.
- Competitive salary range (£65,000 - £85,000 per annum).
- Flexible working hours, including a 4pm finish on Fridays.
- Opportunities for career growth and professional development.
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