Customer Experience Manager Lead

5 days ago


Elland, Calderdale, United Kingdom Saint-Gobain Full time
Lead Customer Experience and Service Excellence

Salary: £55,000 - £65,000 per annum (dependent on experience)

We are seeking a highly motivated Customer Experience Manager Lead to drive the development of our customer journey, enhance digital tools, and lead our Customer Experience team. As a key member of our organization, you will be responsible for implementing customer experience strategies aligned with Saint-Gobain's goals.

The ideal candidate will have a proven track record in leading teams and driving results, with strong customer focus and the ability to build and maintain top-class service standards. They will also possess confidence and resilience, with a positive outlook to motivate and encourage others.

In this role, you will leverage performance metrics to identify opportunities for improvement and implement impactful solutions. You will work closely with cross-functional teams to streamline processes and create a cohesive, customer-focused approach that ensures outstanding satisfaction at every touchpoint.

Key Responsibilities:

  • Implement customer experience strategies aligned with Saint-Gobain's goals
  • Identify key service differentiators to create competitive advantages
  • Lead training programs across the branch network to maintain exceptional standards
  • Monitor and share performance against Customer Satisfaction Indicators (CSI)
  • Manage, recruit, and train a team of 11 from 3 branches (Elland, Dudley, and Eggborough)

What We Offer:

  • A competitive salary range of £55,000 - £65,000 per annum (dependent on experience)
  • A comprehensive benefits package
  • Opportunities for professional growth and development
  • A collaborative and dynamic work environment


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