Customer Experience Manager Lead
5 days ago
Salary: £55,000 - £65,000 per annum (dependent on experience)
We are seeking a highly motivated Customer Experience Manager Lead to drive the development of our customer journey, enhance digital tools, and lead our Customer Experience team. As a key member of our organization, you will be responsible for implementing customer experience strategies aligned with Saint-Gobain's goals.
The ideal candidate will have a proven track record in leading teams and driving results, with strong customer focus and the ability to build and maintain top-class service standards. They will also possess confidence and resilience, with a positive outlook to motivate and encourage others.
In this role, you will leverage performance metrics to identify opportunities for improvement and implement impactful solutions. You will work closely with cross-functional teams to streamline processes and create a cohesive, customer-focused approach that ensures outstanding satisfaction at every touchpoint.
Key Responsibilities:
- Implement customer experience strategies aligned with Saint-Gobain's goals
- Identify key service differentiators to create competitive advantages
- Lead training programs across the branch network to maintain exceptional standards
- Monitor and share performance against Customer Satisfaction Indicators (CSI)
- Manage, recruit, and train a team of 11 from 3 branches (Elland, Dudley, and Eggborough)
What We Offer:
- A competitive salary range of £55,000 - £65,000 per annum (dependent on experience)
- A comprehensive benefits package
- Opportunities for professional growth and development
- A collaborative and dynamic work environment
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