Customer Experience Strategy Manager
5 days ago
We are seeking an experienced professional to lead our customer experience team and drive digital transformation across our business. As a key member of our leadership team, you will be responsible for developing and implementing innovative solutions to enhance our customer journey.
The ideal candidate will have a strong passion for leveraging digital tools to improve customer engagement and experience. They will also be technologically proficient and able to streamline processes to create a cohesive, customer-focused approach.
This is an excellent opportunity to join a forward-thinking organization and make a significant impact on our customers' experiences. If you are enthusiastic about delivering exceptional customer experiences and have the skills and expertise to succeed, we encourage you to apply.
Key Responsibilities:
- Lead the development and implementation of customer experience strategies aligned with Saint-Gobain's goals
- Drive digital transformation across the business, enhancing customer engagement and experience
- Manage a team of 11 professionals across three branches, promoting collaboration and knowledge sharing
- Set clear objectives, KPIs, and performance standards for the team
- Foster a culture of continuous improvement, identifying opportunities to enhance the customer journey
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