Customer Service Specialist

1 month ago


Elland, Calderdale, United Kingdom Marshalls PLC Full time

At Marshalls PLC, we're seeking a skilled Customer Service Specialist to join our team at our Elland office. This is an exciting opportunity to deliver exceptional customer service and resolve technical product issues for our valued clients.

Job Overview:
  • This role involves providing top-notch customer support via telephone, email, or live chat, ensuring every customer receives the best possible experience.
  • You'll handle complaints, technical queries, and claims enquiries with a patient and positive attitude.
Responsibilities:
  1. Ensure every customer interaction is handled efficiently and effectively.
  2. Work closely with internal and external teams to resolve issues quickly and provide clear, friendly advice.
  3. Maintain accurate records of customer interactions and escalate complex issues as needed.
Requirements:
  • A strong background in customer service and complaint handling.
  • Excellent communication skills, both verbal and written.
  • Tech savvy, including MS package: Outlook, Word, Excel, PowerPoint.
  • A proactive approach with meticulous attention to detail.
  • Self-motivated, confident, engaging, and positive attitude.
What We Offer:
  • A competitive salary of £25,000 - 30,000 per annum, depending on experience.
  • Based at our Elland office with flexible working arrangements.
  • A range of benefits, including guaranteed Christmas holidays, 34 days annual leave, and a pension scheme.
  • Ongoing learning and development opportunities.


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