Digital Customer Journey Specialist
3 weeks ago
We are seeking a skilled Digital Customer Journey Specialist to join our team at Saint-Gobain Glassolutions. In this role, you will be responsible for driving the development of our customer journey, enhancing digital tools, and leading our Customer Experience team.
Glassolutions is part of Saint-Gobain Building Glass UK&I – the largest processor, distributor and repairer of glass and glazing systems in the UK. Our company is committed to delivering exceptional customer experiences through innovative digital solutions.
Key Responsibilities:
- Design and develop effective digital customer journey solutions to enhance customer satisfaction.
- Lead and manage a team of 11 from 3 branches (Elland, Dudley and Eggborough) to ensure seamless digital customer experience delivery.
- Leverage performance metrics to identify opportunities for improvement and implement impactful digital solutions.
- Collaborate with cross-functional teams to streamline processes and create a cohesive, customer-focused approach.
About Us:
Saint-Gobain is a global leader in the construction industry, dedicated to improving daily life through high-performance solutions. We foster a diverse and inclusive workplace that promotes better decision making and innovation.
Salary: £55,000 - £65,000 per annum
What You Will Gain:
In this role, you will have the opportunity to develop your skills and expertise in digital customer journey design and delivery. You will work with a talented team to create innovative digital solutions that enhance customer satisfaction and drive business growth.
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