Technical Support Specialist

3 weeks ago


Elland, Calderdale, United Kingdom Incognito Software Systems Inc Full time

Job Title: Technical Support Specialist

We are seeking a highly motivated and customer-focused Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the first point of contact for customers with software-related issues and requests.

About the Role:

The successful candidate will work as part of a team responsible for analyzing and resolving customer requests, including software queries, data correction, bug replication, and root cause analysis of recurring data issues.

Key Responsibilities:

  • Provide business-to-business support for UBS products.
  • Manage tickets and workload using our online ticketing system.
  • Assist offshore analysts with troubleshooting.
  • Work with development teams to ensure timely resolution of tickets and customer updates.
  • Collaborate with internal and external resources to identify and troubleshoot root causes for recurring service desk tickets.
  • Communicate effectively with customers through strong written and verbal skills.

Requirements:

  • 1-3 years of experience in technical support or help desk roles.
  • Familiarity with Help Desk tracking software (Jira preferred).
  • Hands-on experience with Windows/Linux/Mac OS environments.
  • Basic knowledge of computers, servers, networking, internet, VPNs, and MS Office.

Benefits:

  • A competitive salary of $50,000 - $65,000 per annum.
  • An attractive benefits package, including health insurance, retirement plan, and paid time off.

About Us:

Incognito Software Systems Inc is an equal opportunity employer. We value diversity and inclusion in the workplace and strive to create a welcoming environment for all employees.



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