Support Analyst Specialist
3 days ago
Estimated salary: £30,000 - £40,000 per annum
About the RoleWe are seeking a highly motivated and customer-focused Service Desk Analyst to join our team. The successful candidate will be responsible for providing first-line technical support to our customers, resolving software-related issues, and working collaboratively with internal teams.
Key Responsibilities:
- Provide business-to-business support for UBS products
- Manage tickets and workloads using our online ticketing system
- Assist offshore analysts with troubleshooting
- Work with development teams to resolve tickets in a timely manner
- Collaborate with internal and external resources to identify root causes
- Demonstrate excellent written and verbal communication skills
- Utilize Help Desk tracking software (Jira preferred)
- Experience with Windows/Linux/Mac OS environments
- Certification in CompTIA A+, Microsoft Certified Professional (MCP) or similar
About Us
Unique Business Systems is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We provide comprehensive benefits, including a competitive salary range of £30,000 - £40,000 per annum, and opportunities for growth and development.
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