Support Analyst Specialist

3 days ago


Elland, Calderdale, United Kingdom Incognito Software Systems Inc Full time

Estimated salary: £30,000 - £40,000 per annum

About the Role

We are seeking a highly motivated and customer-focused Service Desk Analyst to join our team. The successful candidate will be responsible for providing first-line technical support to our customers, resolving software-related issues, and working collaboratively with internal teams.

Key Responsibilities:

  1. Provide business-to-business support for UBS products
  2. Manage tickets and workloads using our online ticketing system
  3. Assist offshore analysts with troubleshooting
  4. Work with development teams to resolve tickets in a timely manner
  5. Collaborate with internal and external resources to identify root causes
  6. Demonstrate excellent written and verbal communication skills
  7. Utilize Help Desk tracking software (Jira preferred)
  8. Experience with Windows/Linux/Mac OS environments
  9. Certification in CompTIA A+, Microsoft Certified Professional (MCP) or similar

About Us

Unique Business Systems is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We provide comprehensive benefits, including a competitive salary range of £30,000 - £40,000 per annum, and opportunities for growth and development.



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