Service Desk Technical Expert

3 weeks ago


Elland, Calderdale, United Kingdom Incognito Software Systems Inc Full time

As a Service Desk Analyst, you will play a critical role in ensuring seamless customer experience by providing timely and effective technical support. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to collaborate effectively with cross-functional teams.

Job Description:

  • Business-to-business support of UBS products
  • Ticket management using our online ticketing system
  • Collaboration with offshore analysts on troubleshooting
  • Timely resolution of tickets through collaboration with development teams
  • Root cause analysis and identification
  • Excellent communication and customer service skills
  • Technical skills in Help Desk tracking software and operating systems

Requirements:

  • 1-3 years of experience in technical support or help desk roles
  • Hands-on experience with Windows/Linux/Mac OS environments
  • CompTIA A+ or Microsoft Certified Professional certification

What We Offer:

A competitive salary range of £30,000 - £40,000 per annum, comprehensive benefits, and opportunities for growth and development in a dynamic and inclusive work environment.


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