Service Desk Technical Expert
3 weeks ago
As a Service Desk Analyst, you will play a critical role in ensuring seamless customer experience by providing timely and effective technical support. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to collaborate effectively with cross-functional teams.
Job Description:
- Business-to-business support of UBS products
- Ticket management using our online ticketing system
- Collaboration with offshore analysts on troubleshooting
- Timely resolution of tickets through collaboration with development teams
- Root cause analysis and identification
- Excellent communication and customer service skills
- Technical skills in Help Desk tracking software and operating systems
Requirements:
- 1-3 years of experience in technical support or help desk roles
- Hands-on experience with Windows/Linux/Mac OS environments
- CompTIA A+ or Microsoft Certified Professional certification
What We Offer:
A competitive salary range of £30,000 - £40,000 per annum, comprehensive benefits, and opportunities for growth and development in a dynamic and inclusive work environment.
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