Distribution Service Excellence Director

3 weeks ago


Elland, Calderdale, United Kingdom Saint Gobain Glass Full time
About Us

Saint-Gobain is the world's largest building materials company. Our operations in the UK & Ireland employ over 8,500 people across numerous manufacturing sites and offices.

We manufacture a diverse range of products including glass, ceramics, abrasive cutting wheels, abrasives, resin flooring and specialises in optimising building performances through various sustainable solutions.

Salary: £55,000 - £65,000 per annum

Job Description

This role will be based at one of our branch locations and involves managing a team of 11 across three branches (Elland, Dudley and Eggborough). The main responsibilities include:

  • Implementing customer experience strategies aligned with Saint-Gobain's goals.
  • Identifying key service differentiators to create competitive advantages.
  • Leading training programs across the branch network to maintain exceptional standards.
  • Monitoring and sharing performance against customer satisfaction indicators (CSI).

As part of our efforts to foster a customer-centric approach, we are committed to delivering exceptional customer experiences through innovative digital tools and seamless collaboration across departments.

We strive to make work-life balance easy for everyone. Standard working hours are Monday to Thursday from 8:30am to 5pm, and Fridays from 8:30am to 4pm. However, we also offer flexible working options, so if needed, we can discuss job-sharing, part-time working or any other arrangement that suits your requirements.



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