Insurance Claims Specialist

3 days ago


Beckenham, Greater London, United Kingdom Direct Line Group Full time

About the Role:

We are seeking an experienced Insurance Claims Specialist to join our team at Direct Line Group.

As a Property Insurance Adviser, you will be responsible for managing Home, SME, and Commercial claims, using digital evidence to define repair scopes and negotiate settlements.

You will also determine the most suitable claims settlement approach for our customers, making use of our supply chain, while ensuring compliance with business rules and regulations.

The ideal candidate will have extensive knowledge in Home, SME, and Commercial insurance, proficiency in policy interpretation, and expertise in buildings and contents quantum assessment.

A strong negotiation skills and ability to create repair propositions using contemporary construction methodology are also essential.

In return, we offer a competitive salary range of £32,000 - £42,000 per annum, depending on experience, plus excellent benefits including a 9% employer pension contribution, annual company bonus, and 25 days holiday allowance.

About Us:

Direct Line Group is a customer-obsessed market powerhouse, combining decades of industry experience with talented people in every field from data, technology, customer care, and auto repair, to HR, finance, and procurement.

We believe everyone should feel comfortable to bring their whole selves to work – that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter.

Our Flexible Working Model:

We offer a hybrid model way of working, allowing flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

What We Offer:

  • Generous 9% employer pension contribution
  • Annual company bonus of up to 10%
  • 25 days holiday allowance (plus the option to buy or sell up to 5 days each year)
  • 50% off home, motor and pet insurance
  • Free travel insurance and Green Flag breakdown cover
  • Additional optional Health and Dental insurance


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