Insurance Claims Specialist
4 weeks ago
Insurance Claims Specialist
Direct Line Group is seeking an experienced Insurance Claims Specialist to join our team. As a key member of our claims team, you will be responsible for managing Home, SME, and Commercial claims, ensuring that our customers receive exceptional service and that their claims are handled efficiently and effectively.
About the Role
As an Insurance Claims Specialist, you will be responsible for:
- Managing and taking responsibility for claims within specified financial limits, using digital evidence to define repair scopes for negotiation and settlement
- Determining the most suitable claims settlement approach for our customers, making use of our supply chain
- Ensuring compliance with business rules, encompassing areas like policy coverage, indemnity, records management, reserving, diary management, activity processes, repudiations, recovery, payments, and GDPR
- Providing support to Customer Relations as necessary to aid in resolving complaints
- Assessing the need for rectification works and serving as the point of technical reference for any necessary adjustments in the scope of works
- Assisting in Home claims involving subrogated recovery aspects, conducting investigations and offering relevant information for potential recovery opportunities
- Fostering and maintaining relationships with Operational areas, providing assistance to office-based Home and Commercial claim handlers when required
- Adhering to the principles of Treating the Customer Fairly in all interactions and processes
- Identifying, owning, and managing the risks involved in running our business appropriate to the role and following the DLG risk framework
What We're Looking For
We're looking for an experienced Insurance Claims Specialist with:
- Extensive knowledge in Home, SME, and Commercial insurance
- Proficiency in policy interpretation
- Expertise in buildings and contents quantum assessment
- Ability to create repair propositions using contemporary construction methodology
- Skill in fraud identification
- Strong negotiation skills
What We Offer
We offer a competitive salary and benefits package, including:
- Generous 9% employer pension contribution
- Annual company bonus of up to 10%
- 25 days holiday allowance (plus the option to buy or sell up to 5 days each year)
- 50% off home, motor, and pet insurance
- Free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
Ways of Working
We offer a hybrid model way of working, combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.
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