Insurance Fraud Investigator

4 weeks ago


Beckenham, Greater London, United Kingdom Direct Line Insurance Group Full time

Role Overview

We are seeking a skilled Counter Fraud Technical Specialist to join our Commercial Counter Fraud Department for a 14-month secondment. As a key member of our team, you will play a vital role in identifying insurance fraud and undertaking investigations to validate or substantiate concerns.

Key Responsibilities

  • Deliver Counter Fraud benefit by identifying insurance fraud and undertaking investigations to validate or substantiate concerns.
  • Demonstrate that all cases follow legislation and risk regulations set internally and by external governing bodies.
  • Prevent and detect insurance fraud, with the ability to manage potential outcomes.
  • Be the technical referral point for the department, aware of the changing legal and regulatory environment, and help to identify necessary changes to maximise fraud detection.
  • Provide coaching, mentoring, and sign off on key decisions and litigation, whilst providing feedback to the Team Leader with recommendations for handler development.
  • Deputise for the Leadership Team and be accountable for the team's quality and performance by completing QA reviews, authorising payments and savings, and attending leadership meetings.
  • Represent DLG at relevant industry forums and steering committees, ensuring excellent internal stakeholder engagement, preparation, participation, and communication of content to the business, initiating any necessary actions whilst ensuring Competition Law is adhered to.

Requirements

  • Previous experience in claims handling (Property, Liability, and Motor) and/or policy fraud.
  • Ability to work in a hybrid model, combining the best parts of home and office-working, offering flexibility for everyone.

What We Offer

Our hybrid model way of working offers a 'best of both worlds' approach, combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

Be Yourself

Here at Direct Line Group, we recognise that AI tools are becoming increasingly popular and are often used by candidates during the recruitment process. At Direct Line Group, we believe in Owning It and Winning Together, and your authentic perspective is what will help us determine if you're a great fit for our team



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