Counter Fraud Motor Claims Specialist

4 weeks ago

Beckenham, Greater London, United Kingdom Direct Line Group Full time

Counter Fraud Motor Claims Specialist

About the Role

We are seeking a skilled Counter Fraud Motor Claims Specialist to join our vibrant Counter Fraud Operations Department at Direct Line Group. As a key member of our team, you will play a crucial role in identifying and investigating insurance fraud, ensuring the integrity of our claims process.

Key Responsibilities

  • Deliver Counter Fraud benefit by identifying and investigating insurance fraud and undertaking investigations to validate or substantiate concerns.
  • Conduct portfolio management, including proactive review of new work and conversion to detect benefit, whilst ensuring SLA's and the lifecycle of cases are kept within process guidelines.
  • Manage customer expectations, including enquiries into indemnity, liability and will update them throughout the lifecycle of an investigation.
  • Prevent and detect insurance fraud, with the ability to effectively manage potential outcomes including, but not limited to; cancellation, voidance, repudiation, negotiating settlement, litigation and recovery.
  • Mitigate spend and control the cost of investigations by identifying threats, leakage and refer to senior staff members if required.
  • Use all available MI to prioritise workload and drive your own performance.
  • Demonstrate liaison and adherence to processing guidelines with external bodies.
  • Provide advice, guidance and direction to relevant key stakeholders including; Underwriting, Customer Relations, AML, Internal investigations, Bodily Injury, Motor Claims, Home Claims and Technical and Large Loss to maximise fraud detection opportunities.

Requirements

  • You will have experience within the insurance industry.
  • Excellent organisational and time management skills.
  • Good communication skills.
  • Ability to prioritise and manage workload efficiently.

What We Offer

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

  • 9% employer contributed pension
  • 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
  • Additional optional Health and Dental insurance
  • Generous holidays
  • Buy as you earn share scheme
  • Employee discounts and cashback
  • Plus many more

Direct Line Group

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

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