Hotel Front Desk Representative
5 days ago
Eclipse Hotels Group is a global family-owned hotel group headquartered in the UK. Our company's portfolio comprises renowned brands such as Holiday Inn, Holiday Inn Express, and EasyHotel, located across Europe and the Caribbean.
As a Reception Team Member at our Holiday Inn Bristol Airport, you will have the opportunity to join a dynamic employer who has the passion and drive to deliver exceptional service and a quality employee experience.
About the RoleWe are seeking an individual who can provide a warm welcome to guests, answering questions about products & services where necessary in person and via computer software. Pre-arrival planning and check-in/check-out require attention to detail and excellent communication skills.
Key Responsibilities:- Deliver outstanding customer service to ensure guest satisfaction.
- Utilize front office systems efficiently to manage operations.
- Collaborate with colleagues to maintain high levels of service delivery.
- Flexible scheduling, including evenings, weekends, and bank holidays, is required.
We genuinely care about people and show this through living out our promise of True Hospitality each day. It's what connects every Team Member throughout our brand of hotels.
Our benefits package includes:
- Discounted Hotel Rooms at 5000+ IHG Hotels worldwide, with 50% off Food and Beverage Services.
- Employee Assistance and Welfare Program.
- Health Plan.
- Life Insurance.
- Cashback and discounts on leading high street retailers.
- Complimentary Meals on duty.
- Potential Share of Service Charge.
- Excellent Training & Development.
To succeed in this role, you should possess:
- A caring attitude and willingness to make a positive difference for our guests.
- The knowledge and skills to perform your role confidently and support our guests during their stay.
- Excellent listening skills to focus on what our guests are saying.
- Confident use of computer software.
- A willingness to work a flexible schedule.
£22,000 - £25,000 per annum (dependent on experience).
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