Front Desk Operations Manager

14 hours ago


Bristol, Bristol, United Kingdom Royal Caribbean Group Full time

Job Overview:

The Front Desk Manager plays a pivotal role in the shipboard management team, requiring a dynamic and outgoing demeanor with a passion for delivering exceptional customer service.

This position involves establishing and driving a positive working environment, focusing on operational goals, training, leadership development, and recognizing overall team performance.

Responsibilities:

  • Leading by example and from the front of the house to deliver outstanding customer service.
  • Managing, focusing, directing, and encouraging a positive, dynamic, diverse guest services operation.
  • Navigating through a changing work environment and utilizing the progressive disciplinary action process through coaching and counseling to improve performance where possible.
  • Collaborating positively and cooperatively in a diverse team environment to meet established timeframes for the Guest Services division operation.
  • Developing and implementing strategies to exceed hospitality industry standards and ensure complete guest satisfaction.

Requirements:

  • Minimum one year front of house supervisory experience in a hotel, cruise line, or hospitality industry-related field required.
  • Excellent communication and interpersonal skills to effectively deal with internal and external guests.
  • A strong knowledge of principles and processes for providing exemplary customer and personal service.
  • Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues.
  • Flexibility to adapt to changing fleet-wide operational business needs.
  • Working knowledge of computers, internet access, and Microsoft Office software packages.
  • Demonstrates a working knowledge to operate all office equipment.
  • Completion of high school, basic or vocational education equivalency preferred.
  • Working knowledge of US cash handling procedures and foreign exchange required.

Estimated Salary: $60,000 - $80,000 per annum, depending on location and experience.



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