Concierge and Front Desk Representative

5 days ago


Bristol, Bristol, United Kingdom urbanbubble Full time
Job Overview

This is a unique opportunity to work in the heart of urban living, ensuring a high standard of care and attention for residents.

Main Responsibilities
  • Provide exceptional service as the face of our development, delivering a seamless experience for all residents.
  • Collect utility meter readings and maintain accurate records, contributing to a well-organized and efficient environment.
  • Ensure smooth handovers to follow-on team members, highlighting any important events or activities.
  • Coordinate car parking operations to guarantee hassle-free access for residents and visitors.
  • Grant access to various services such as utilities, refuse collection, deliveries, repairs, and maintenance.
  • Conduct regular building patrols, CCTV monitoring, and safety checks to ensure resident safety and security.
  • Respond to general enquiries, resolve queries and complaints, and manage maintenance requests efficiently.
  • Arrange viewings, inspections, and appointments, providing constructive feedback where necessary.
  • Prepare communal areas for events and respond to online enquiries.
Requirements
  • Prior experience in a Front Desk or Concierge role.
  • High level of customer service and excellent communication skills.
  • Proficiency in Microsoft Office packages, including Word, Excel, and Outlook, as well as other systems like databases or booking software.
Salary:

$52,000 - $67,000 per annum (dependent on experience).


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