Guest Experience Coordinator

15 hours ago


Bristol, Bristol, United Kingdom Holiday Inn Bristol Airport Full time

We are seeking a motivated and organized Front Office Supervisor to join our team at Holiday Inn Bristol Airport. With a salary of £28,000 per annum, this is an excellent opportunity for someone looking to develop their leadership skills and make a real impact on our guests' experiences.

About the Role

The successful candidate will be responsible for managing the front office team, creating a warm welcome for guests, and ensuring seamless check-in and check-out experiences. Key responsibilities include:

  • Create a welcoming atmosphere for guests
  • Ensure smooth check-in and check-out processes
  • Coverage of the reception desk, concierge desk, and night shifts
  • Answer hotel calls in a professional and welcoming manner

Requirements

  • Previous experience as a Front Office Supervisor or Receptionist/Front Office Assistant in a branded hotel environment
  • Excellent communication and organizational skills
  • Ability to work well under pressure and maintain a calm demeanor

What We Offer

  • Salary of £28,000 per annum
  • Discounted hotel rooms at 5,000+ IHG hotels worldwide
  • Employee assistance and welfare program
  • Health plan
  • Life insurance
  • Cashback and discounts on high street retailers
  • Complimentary meals on duty
  • Employee of the Month and Employee of the Year celebrations
  • Recommend a friend scheme
  • Excellent training and development opportunities


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