Guest Experience Coordinator
15 hours ago
We are seeking a motivated and organized Front Office Supervisor to join our team at Holiday Inn Bristol Airport. With a salary of £28,000 per annum, this is an excellent opportunity for someone looking to develop their leadership skills and make a real impact on our guests' experiences.
About the Role
The successful candidate will be responsible for managing the front office team, creating a warm welcome for guests, and ensuring seamless check-in and check-out experiences. Key responsibilities include:
- Create a welcoming atmosphere for guests
- Ensure smooth check-in and check-out processes
- Coverage of the reception desk, concierge desk, and night shifts
- Answer hotel calls in a professional and welcoming manner
Requirements
- Previous experience as a Front Office Supervisor or Receptionist/Front Office Assistant in a branded hotel environment
- Excellent communication and organizational skills
- Ability to work well under pressure and maintain a calm demeanor
What We Offer
- Salary of £28,000 per annum
- Discounted hotel rooms at 5,000+ IHG hotels worldwide
- Employee assistance and welfare program
- Health plan
- Life insurance
- Cashback and discounts on high street retailers
- Complimentary meals on duty
- Employee of the Month and Employee of the Year celebrations
- Recommend a friend scheme
- Excellent training and development opportunities
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