Guest Experience Specialist

17 hours ago


Bristol, Bristol, United Kingdom Hilton Worldwide, Inc. Full time
Role Summary
We are seeking a skilled Casual Guest Service Agent to join our team in the Front Office department. This role will provide exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.

As a key member of our team, you will contribute to creating unforgettable experiences for our guests and colleagues alike. You will ensure an efficient reception experience for guests, including check-in/out, and complete audit procedures as required. You will also keep the Guest Service Supervisor fully aware of any relevant feedback from guests and other departments.

Responsibilities:
  • Achieve positive outcomes from guest queries in a timely and efficient manner.
  • Ensure an efficient reception experience for guests, including check-in/out, and complete audit procedures as required.
  • Keep the Guest Service Supervisor fully aware of any relevant feedback from guests and other departments.
  • Responsible for taking and delivering food and drink orders, demonstrating exceptional levels of customer service, and creating memorable experiences for our guests and colleagues.
  • Demonstrate knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy.
  • Comply with hotel security, fire regulations, and all health and safety legislation.
  • Follow company brand standards.

What We Offer:
  • A competitive hourly rate of £11.80.
  • Instant access to withdraw up to 40% of earned wages at no additional cost.
  • The opportunity to work additional hours when available.
  • Free and healthy meals when on duty.
  • Free parking (subject to availability).
  • Modern and inclusive Team Member's areas.


  • Bristol, Bristol, United Kingdom WGC Ltd. Full time

    Guest Experience Specialist OpportunityWe are seeking a skilled and attentive Guest Experience Specialist to join our team at WGC Ltd.Key ResponsibilitiesThe successful candidate will be responsible for providing exceptional customer service, responding promptly to guest requests and resolving any issues in a professional manner. Key responsibilities...


  • Bristol, Bristol, United Kingdom WGC Ltd. Full time

    Join our dedicated team as a Guest Experience Specialist and contribute to delivering exceptional service to our guests.About WGC Ltd:We value our team members and provide a supportive environment for growth and development.Job Description:Main ResponsibilitiesSupport the housekeeping team in maintaining hotel standards.Assist with cleaning guest rooms to...


  • Bristol, Bristol, United Kingdom The LEGO Group Full time

    Job SummaryThe LEGO Group is seeking a Retail Experience Specialist to provide exceptional guest service and contribute to the success of our stores.Key ResponsibilitiesGuest Service: Greet every guest in a friendly, professional manner, perform all cash register functions, and maintain a visually stimulating environment.Store Maintenance: Clean, safe, and...


  • Bristol, Bristol, United Kingdom Clayton Hotel Bristol Full time

    We are searching for an experienced Front Office Manager to assume a leadership role at Clayton Hotel Bristol City. As a key player in our hotel's success, you will be responsible for delivering exceptional guest experiences and driving revenue growth.You will be responsible for managing the front desk team, developing operational procedures, and...


  • Bristol, Bristol, United Kingdom Holiday Inn Bristol Airport Full time

    We are seeking a motivated and organized Front Office Supervisor to join our team at Holiday Inn Bristol Airport. With a salary of £28,000 per annum, this is an excellent opportunity for someone looking to develop their leadership skills and make a real impact on our guests' experiences.About the RoleThe successful candidate will be responsible for managing...


  • Bristol, Bristol, United Kingdom Holiday Inn Bristol Airport Full time

    The successful candidate will have significant experience in managing front desk operations in a high-volume hotel environment. You will be responsible for leading our Front Office team, creating engaging training programs, and driving business growth through excellent customer service. Your expertise in accounting, budgeting, and financial management will...


  • Bristol, Bristol, United Kingdom WGC Ltd. Full time

    About the RoleWe're seeking a dedicated individual to support our housekeeping team in delivering exceptional guest experiences. As a Guest Experience Coordinator - Housekeeping, you'll work closely with the Head Housekeeper to ensure high standards of cleanliness and service quality.Your responsibilities will include:Cleaning guest rooms to meet hotel...


  • Bristol, Bristol, United Kingdom Popworld Full time

    About the JobAs a key member of our team, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.You will work closely with our team to ensure that our pub remains a vibrant and welcoming space, where guests feel at home.Benefits PackageWe offer a comprehensive benefits package, including:A...

  • Reservation Agent

    17 hours ago


    Bristol, Bristol, United Kingdom Focus Hotels Management Limited Full time

    About the RoleThis Reservation Agent position offers the chance to work in a dynamic team environment and provide excellent guest experiences at the DoubleTree by Hilton Bristol City Centre. You will be responsible for managing reservations and front desk duties, ensuring that our guests receive top-notch service.Main Responsibilities:Provide prompt and...


  • Bristol, Bristol, United Kingdom Eclipse Hotels Group Full time

    Welcome to Eclipse Hotels Group, where we pride ourselves on delivering unforgettable guest experiences. We're looking for a Night Guest Experience Coordinator to join our team at Holiday Inn Bristol Airport, bringing their expertise and passion for hospitality to the role.In this position, you'll be responsible for overseeing the night audit process,...


  • Bristol, Bristol, United Kingdom WGC Ltd. Full time

    We are currently recruiting for an Efficiency and Guest Experience Coordinator to work with us at WGC Ltd. The estimated annual salary for this position is £25,000 - £29,000.About the Role:As an Efficiency and Guest Experience Coordinator, you will play a key role in improving housekeeping efficiency and delivering exceptional guest experiences.You will be...


  • Bristol, Bristol, United Kingdom Clayton Hotel Bristol Full time

    Job Description:We are seeking an outstanding Front Office Manager to join the vibrant team at Clayton Hotel Bristol City. This exciting role offers the chance to elevate the standard of guest service and drive operational excellence across the hotel.Key Performance Areas:Foster a culture of exceptional customer service, epitomising the hotel's commitment to...


  • Bristol, Bristol, United Kingdom WGC Ltd. Full time

    About WGC Ltd.">At WGC Ltd., we pride ourselves on providing exceptional hospitality experiences for our guests. We are currently seeking a reliable and skilled Room Attendant to join our housekeeping team.">Salary Details">The estimated annual salary for this role is $45,000-$55,000, commensurate with experience and location.">Job Description">In this role,...


  • Bristol, Bristol, United Kingdom Carluccio's Full time

    Italian Dining Experience ExpertiseJoin our front-of-house team as a Hospitality and Food Experience Specialist at Carluccio's. As a key member of our team, you will play a vital role in delivering exceptional customer service and creating unforgettable Italian dining experiences.The Job Description:We are seeking a highly motivated and enthusiastic...


  • Bristol, Bristol, United Kingdom Hilton Worldwide, Inc. Full time

    At Hilton, we are committed to delivering exceptional guest experiences. As a Guest Service Agent, you will play a key role in ensuring that our guests feel welcome and cared for from the moment they arrive.We offer a competitive hourly rate of £11.80, plus a range of benefits including free car parking, discounted bus fares, and 28 days holiday per...


  • Bristol, Bristol, United Kingdom Eclipse Hotels Group Full time

    Eclipse Hotels Group is currently seeking a Guest Accommodation Assistant to join our team at Holiday Inn Bristol Airport.In this role, you will be responsible for providing exceptional customer service to our guests by ensuring their bedrooms are clean and comfortable.Cleaning and maintaining guest bedrooms to a high standardResponding promptly to guest...


  • Bristol, Bristol, United Kingdom Hilton Worldwide, Inc. Full time

    Job Overview: We are currently seeking a Night Guest Service Agent to join our team at the Hampton by Hilton Bristol Airport. As a key member of our front office and food & beverage departments, you will play a vital role in providing exceptional guest experiences from check-in through check-out. Your primary responsibility will be to serve guests with a...


  • Bristol, Bristol, United Kingdom Bristol Harbour Hotel Full time

    Overview:HarSPA Bristol is a luxurious spa located in the heart of Bristol. We are seeking a highly skilled and experienced Spa Receptionist to join our team. As a key member of our team, you will be responsible for managing client bookings, scheduling appointments, and handling payments.Job Details:Job Title: Spa ReceptionistLocation: BristolJob Type:...


  • Bristol, Bristol, United Kingdom Hilton Worldwide, Inc. Full time

    About This OpportunityThis exciting role offers the chance to deliver exceptional guest experiences from check-in through check-out. As a key member of our Front Office & Food & Beverage departments, you will play a vital part in ensuring every guest has an outstanding experience.We are looking for a professional and customer-focused individual who is...


  • Bristol, Bristol, United Kingdom Employment and Social Development Canada Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at Florenceville Inn. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a memorable experience for our guests.This is a full-time permanent position with a competitive salary range of $15.30 to $18.00...