Guest Service Ambassador

1 month ago


Bristol, Bristol, United Kingdom Hilton Worldwide, Inc. Full time

At Hilton, we are committed to delivering exceptional guest experiences. As a Guest Service Agent, you will play a key role in ensuring that our guests feel welcome and cared for from the moment they arrive.

We offer a competitive hourly rate of £11.80, plus a range of benefits including free car parking, discounted bus fares, and 28 days holiday per year.

Responsibilities include:

  • Achieving positive outcomes from guest queries in a timely and efficient manner
  • Ensuring an efficient reception experience for guests, including check-in/out, and completing audit procedures as required
  • Keeping the Guest Service Supervisor fully aware of any relevant feedback from guests and/or other departments
  • Responsible for taking and delivering food and drinks orders, demonstrating exceptional customer service, and creating memorable experiences for our guests and colleagues

Requirements include:

  • Previous experience in a customer-focused industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Calm, efficient, and organized with great attention to detail


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