Guest Experience Ambassador
3 days ago
As a Guest Experience Ambassador, you will be the face of Mercure Bristol Grand Hotel, creating memorable experiences for our guests from arrival to departure. Your primary focus will be on delivering exceptional service, ensuring that every guest feels valued and cared for during their stay.
You will work closely with our front desk team to manage guest interactions, respond to inquiries, and resolve issues promptly and professionally. Additionally, you will collaborate with other departments to guarantee seamless service delivery and identify opportunities for growth and improvement.
Main Responsibilities- Act as the first point of contact for guests, providing warm welcomes and efficient check-in services.
- Handle guest inquiries and resolve issues promptly and professionally, escalating matters when necessary.
- Work collaboratively with other departments to deliver exceptional service, ensuring a seamless guest experience.
- Monitor guest feedback and use it to inform improvements to our services and facilities.
- Proven experience in a similar role, preferably in a high-end hotel setting.
- Degree in Hospitality Management or related field (or equivalent work experience).
- Excellent communication, problem-solving, and interpersonal skills.
- Strong analytical and problem-solving skills, with the ability to think critically and make sound judgments.
- Ability to work effectively under pressure, managing multiple tasks simultaneously.
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Customer Experience Ambassador
2 weeks ago
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Guest Service Ambassador
4 weeks ago
Bristol, Bristol, United Kingdom Hilton Worldwide, Inc. Full timeAt Hilton, we are committed to delivering exceptional guest experiences. As a Guest Service Agent, you will play a key role in ensuring that our guests feel welcome and cared for from the moment they arrive.We offer a competitive hourly rate of £11.80, plus a range of benefits including free car parking, discounted bus fares, and 28 days holiday per...
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Guest Service Ambassador
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Bristol, Bristol, United Kingdom Hilton Worldwide, Inc. Full timeWe are seeking a motivated Guest Service Agent to join our team at the Hampton by Hilton Bristol Airport. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests from check-in through check-out.About the RoleThe successful candidate will have previous experience in a customer-focused industry and possess a positive...
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Guest Service Ambassador
3 weeks ago
Bristol, Bristol, United Kingdom Hilton Worldwide, Inc. Full timeAbout This OpportunityThis exciting role offers the chance to deliver exceptional guest experiences from check-in through check-out. As a key member of our Front Office & Food & Beverage departments, you will play a vital part in ensuring every guest has an outstanding experience.We are looking for a professional and customer-focused individual who is...
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Guest Experience Specialist
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Guest Experience Associate
3 days ago
Bristol, Bristol, United Kingdom Hilton Worldwide, Inc. Full timeAs a Guest Service Agent with Hilton Worldwide, Inc., you will be at the forefront of delivering exceptional experiences for our guests. This is an exciting opportunity to join a dynamic team where no two days are ever the same.The estimated salary for this role is approximately £11.80 per hour, with a range of benefits including free car park, discounted...
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Guest Experience Specialist
1 week ago
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Customer Experience Ambassador
2 weeks ago
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Guest Experience Specialist
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Guest Experience Associate
7 days ago
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Guest Experience Specialist
4 weeks ago
Bristol, Bristol, United Kingdom WGC Ltd. Full timeJoin our dedicated team as a Guest Experience Specialist and contribute to delivering exceptional service to our guests.About WGC Ltd:We value our team members and provide a supportive environment for growth and development.Job Description:Main ResponsibilitiesSupport the housekeeping team in maintaining hotel standards.Assist with cleaning guest rooms to...
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Guest Experience Specialist
2 weeks ago
Bristol, Bristol, United Kingdom Hilton Worldwide, Inc. Full timeAbout the RoleThis is an excellent opportunity to develop your skills in customer service and hospitality. As a Guest Service Agent, you will work closely with our Front Office & Food & Beverage teams to provide exceptional guest experiences and contribute to the overall success of the hotel.You will be responsible for maintaining a high level of customer...
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Guest Experience Assistant
1 week ago
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Guest Experience Coordinator
4 weeks ago
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Guest Experience Specialist
2 weeks ago
Bristol, Bristol, United Kingdom Hilton Hotels Full timeWelcome to a world of opportunities at Hilton Hotels!No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity, and drive to achieve our common goal – sharing the light and warmth of hospitality. With amazing training, resources, and support from...
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Front Office Ambassador
3 weeks ago
Bristol, Bristol, United Kingdom Hilton Worldwide, Inc. Full timeFront Office Ambassador Job SummaryWe're seeking a motivated and enthusiastic individual to join our Front Office team as an Ambassador. In this role, you'll be responsible for delivering exceptional guest experiences, working closely with colleagues to ensure seamless operations and maintaining a positive, welcoming atmosphere.Key ResponsibilitiesWork...
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Nights Guest Service Ambassador
2 weeks ago
Bristol, Bristol, United Kingdom Hilton Hotels Full timeWelcome to Hilton Hotels, where every stay matters. As a Nights Guest Service Agent, you'll be part of a talented team dedicated to delivering exceptional guest experiences.We're seeking an individual who shares our passion for hospitality and is committed to making every guest feel welcome. If you're looking for a challenging and rewarding role that offers...
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Guest Experience Coordinator
1 week ago
Bristol, Bristol, United Kingdom Hilton Worldwide, Inc. Full timeJob Overview:We are seeking a highly skilled Guest Experience Coordinator to join our team at Hilton Worldwide, Inc.Responsibilities:Coordinate guest experiences, ensuring seamless check-in and check-out processes.Provide excellent customer service, responding to guest inquiries and resolving issues promptly.Work closely with the night manager and other...
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Customer Service Ambassador
1 week ago
Bristol, Bristol, United Kingdom WGC Ltd. Full timeWe are WGC Ltd., a leading hospitality provider, and we're seeking an exceptional individual to join our team as a Customer Service Ambassador. This role is perfect for someone who enjoys working in a fast-paced environment and has excellent communication skills.As a Customer Service Ambassador, you will be responsible for providing top-notch service to our...
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Guest Experience Coordinator
2 weeks ago
Bristol, Bristol, United Kingdom Holiday Inn Bristol Airport Full timeWe are seeking a motivated and organized Front Office Supervisor to join our team at Holiday Inn Bristol Airport. With a salary of £28,000 per annum, this is an excellent opportunity for someone looking to develop their leadership skills and make a real impact on our guests' experiences.About the RoleThe successful candidate will be responsible for managing...