Guest Experience Associate

3 weeks ago


Bristol, Bristol, United Kingdom WGC Ltd. Full time

If you're passionate about delivering exceptional guest experiences and are looking for a rewarding career, we want to hear from you As a Room Attendant at WGC Ltd., you will play a vital role in ensuring our guests feel welcome and comfortable during their stay.

Your key responsibilities will include cleaning guest rooms, replenishing supplies, and providing exceptional customer service. You will also report any maintenance faults and deal with lost property, ensuring all appliances, fixtures, and fittings are safe and meet regulatory standards.

We offer a competitive salary range of £19,000 - £22,000 per year, plus a comprehensive training programme worth up to £10,000 per year. Additionally, you'll benefit from flexible hours, life insurance, and access to our wellbeing support service.

Key Responsibilities:

  1. Clean and maintain guest rooms to the highest standards
  2. Replenish linen and guest supplies as required
  3. Provide exceptional customer service, responding promptly to guest requests and concerns
  4. Report any maintenance faults or lost property to management
  5. Ensure all appliances, fixtures, and fittings are safe and compliant with regulations


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