Efficiency and Guest Experience Coordinator
5 days ago
We are currently recruiting for an Efficiency and Guest Experience Coordinator to work with us at WGC Ltd. The estimated annual salary for this position is £25,000 - £29,000.
About the Role:
- As an Efficiency and Guest Experience Coordinator, you will play a key role in improving housekeeping efficiency and delivering exceptional guest experiences.
- You will be part of a dynamic team in a leading outsourced hotel services company, offering a guaranteed hours contract, industry-leading benefits, and opportunities for career growth.
Key Responsibilities:
- Improve the productivity and efficiency of room cleaning operations.
- Analyse guest data to plan resources and materials needed to meet operational requirements.
- Built strong relationships with hotel teams, suppliers, and stakeholders.
- Implement best practices to enhance guest satisfaction.
- Maintain a safe working environment by adhering to health and safety policies.
- Lead the recruitment, training, management, and monitoring of team performance on a daily and weekly basis.
- Meet and exceed financial targets.
- Effectively manage expenditure and payroll to achieve budgets.
- Pursue ongoing training to enhance skills and performance.
Our Benefits:
- A fixed hours contract.
- Flexible working hours to suit your needs.
- Life Insurance.
- Access to a Doctor and Legal helpline at no extra cost.
- Counselling/Wellbeing Support Services.
- Discounts at 50 top retailers.
- A training budget of up to £10,000 per year with unlimited career progression opportunities.
This is a fantastic opportunity to work with WGC Ltd., a leading company since 1974, providing various services including facilities management, hotel housekeeping, and contract cleaning to top hotels and brands worldwide.
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