Efficiency and Guest Experience Coordinator

5 days ago


Bristol, Bristol, United Kingdom WGC Ltd. Full time

We are currently recruiting for an Efficiency and Guest Experience Coordinator to work with us at WGC Ltd. The estimated annual salary for this position is £25,000 - £29,000.

About the Role:

  • As an Efficiency and Guest Experience Coordinator, you will play a key role in improving housekeeping efficiency and delivering exceptional guest experiences.
  • You will be part of a dynamic team in a leading outsourced hotel services company, offering a guaranteed hours contract, industry-leading benefits, and opportunities for career growth.

Key Responsibilities:

  • Improve the productivity and efficiency of room cleaning operations.
  • Analyse guest data to plan resources and materials needed to meet operational requirements.
  • Built strong relationships with hotel teams, suppliers, and stakeholders.
  • Implement best practices to enhance guest satisfaction.
  • Maintain a safe working environment by adhering to health and safety policies.
  • Lead the recruitment, training, management, and monitoring of team performance on a daily and weekly basis.
  • Meet and exceed financial targets.
  • Effectively manage expenditure and payroll to achieve budgets.
  • Pursue ongoing training to enhance skills and performance.

Our Benefits:

  • A fixed hours contract.
  • Flexible working hours to suit your needs.
  • Life Insurance.
  • Access to a Doctor and Legal helpline at no extra cost.
  • Counselling/Wellbeing Support Services.
  • Discounts at 50 top retailers.
  • A training budget of up to £10,000 per year with unlimited career progression opportunities.

This is a fantastic opportunity to work with WGC Ltd., a leading company since 1974, providing various services including facilities management, hotel housekeeping, and contract cleaning to top hotels and brands worldwide.



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