Guest Service Representative

1 week ago


Bristol, Bristol, United Kingdom Employment and Social Development Canada Full time
Job Summary

We are seeking a highly skilled Guest Service Representative to join our team at Florenceville Inn. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a memorable experience for our guests.

This is a full-time permanent position with a competitive salary range of $15.30 to $18.00 per hour, based on 32 to 40 hours of work per week.

Responsibilities
  • Investigate complaints and claims in a professional and courteous manner
  • Register arriving guests and assign rooms efficiently
  • Resolve complaints and claims in a timely and satisfactory manner
  • Process group arrivals and departures, taking into account the specific needs of each group
  • Take, cancel and change room reservations as necessary
  • Provide information on hotel facilities and services, including local attractions and amenities
  • Assist guests with special needs and provide support when required
  • Contact customers to deliver requested wake-up calls and other notifications
  • Perform light housekeeping and cleaning duties to maintain a clean and comfortable environment
Requirements
  • A minimum of 1 year to less than 2 years of experience in a similar role
  • Secondary (high) school graduation certificate or equivalent
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
What We Offer
  • A competitive salary range of $15.30 to $18.00 per hour
  • Full-time permanent employment with 32 to 40 hours of work per week
  • A supportive and dynamic work environment
  • Ongoing training and development opportunities


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