Customer Service Representative

22 hours ago


Bristol, Bristol, United Kingdom Hilton Worldwide, Inc. Full time
Customer Service Representative Job Description

At Hilton, we're committed to providing exceptional guest experiences. As a Customer Service Representative, you'll be the first point of contact for our guests, ensuring they feel welcome and supported throughout their stay.

Salary

The estimated hourly rate for this role is £12.74, with opportunities for growth and development within the company.

Job Responsibilities
  • Provide exceptional customer service, responding to guest queries and resolving issues in a timely and efficient manner.
  • Ensure a seamless check-in and check-out experience, using up-selling techniques to promote hotel services and facilities.
  • Take food and drinks orders, demonstrating attention to detail and a commitment to delivering memorable experiences.
Requirements
  • A positive attitude and excellent communication skills, with a focus on building strong relationships with colleagues and guests.
  • A commitment to delivering high-quality service, with a keen eye for detail and a passion for hospitality.
  • Calm, efficient, and organized, with the ability to multitask and prioritize tasks effectively.


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