Guest Services Director

3 days ago


Bristol, Bristol, United Kingdom Clayton Hotel Bristol Full time

About the Position

We are seeking a highly skilled Guest Services Director to join our team at Clayton Hotel Bristol City.

About the Role:

The successful candidate will be responsible for leading a team of six people, including an Assistant Night Manager, Night Auditor, and Night Porters, as well as overseeing front office duties, guest relations, and food and beverage services.

Main Responsibilities:

  • Responsible for the overall health and safety of the hotel during the night shift
  • Manage the team to achieve goals in relation to mystery audits, customer comment index, quality evaluations, and hotel standards
  • Lead and develop the Night team, preparing them for the next step in their career
  • Contribute to the strategic running of the hotel

Requirements:

  • 2-3 years experience in a similar night or reception role
  • Excellent knowledge of the hotel business
  • Previous hospitality experience is essential
  • Good computer skills and knowledge of Opera is an advantage
  • Knowledge and experience of using Brilliant electronic front office system

Benefits:

  • Free employee meals on duty
  • 50% discount on Food & Beverage when using our Company Hotels Facilities
  • Venue closure over the Christmas period
  • Competitive employee, friends & family rates for overnight stays in our Dalata Hotels


  • Bristol, Bristol, United Kingdom Hilton Worldwide, Inc. Full time

    At Hilton, we are committed to delivering exceptional guest experiences. As a Guest Service Agent, you will play a key role in ensuring that our guests feel welcome and cared for from the moment they arrive.We offer a competitive hourly rate of £11.80, plus a range of benefits including free car parking, discounted bus fares, and 28 days holiday per...


  • Bristol, Bristol, United Kingdom Royal Caribbean Group Full time

    About the JobWe are looking for an experienced Hospitality Service Director to lead our guest services division at Royal Caribbean Group.About You:You have a minimum of one year of front-of-house supervisory experience in a hotel, cruise line, or hospitality industry-related field.You possess excellent communication skills and can effectively deal with...

  • Guest Services Host

    2 weeks ago


    Bristol, Bristol, United Kingdom WGC Ltd. Full time

    About the Job: As a Guest Services Host, you will play a vital role in ensuring that our guests have an enjoyable and memorable stay.Responsibilities:Clean and maintain guest rooms to the highest standardsEnsure that all room amenities are replenished and functioning correctlyDeliver excellent customer service by responding to guest inquiries and resolving...


  • Bristol, Bristol, United Kingdom Hilton Worldwide, Inc. Full time

    Job Overview: We are currently seeking a Night Guest Service Agent to join our team at the Hampton by Hilton Bristol Airport. As a key member of our front office and food & beverage departments, you will play a vital role in providing exceptional guest experiences from check-in through check-out. Your primary responsibility will be to serve guests with a...


  • Bristol, Bristol, United Kingdom Employment and Social Development Canada Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at Florenceville Inn. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a memorable experience for our guests.This is a full-time permanent position with a competitive salary range of $15.30 to $18.00...


  • Bristol, Bristol, United Kingdom Hilton Worldwide, Inc. Full time

    About This OpportunityThis exciting role offers the chance to deliver exceptional guest experiences from check-in through check-out. As a key member of our Front Office & Food & Beverage departments, you will play a vital part in ensuring every guest has an outstanding experience.We are looking for a professional and customer-focused individual who is...


  • Bristol, Bristol, United Kingdom WGC Ltd. Full time

    Key Responsibilities:As a Room Maintenance Staff, you will be responsible for:• Maintaining the cleanliness and hygiene standards of our guest rooms• Providing exceptional customer service to ensure a positive guest experience• Replenishing linen, towels, and amenities as required• Reporting any maintenance issues or repairs needed to the Head...


  • Bristol, Bristol, United Kingdom Royal Caribbean Group Full time

    Job DescriptionWe are seeking a skilled Guest Services Operations Manager to join our team at Royal Caribbean Group. This role is responsible for providing exceptional customer service and ensuring the smooth operation of our guest services division.About the Role:The successful candidate will have a minimum of one year of front-of-house supervisory...


  • Bristol, Bristol, United Kingdom WGC Ltd. Full time

    Join our Hospitality Team! WGC Ltd. is a leading provider of hotel services, committed to delivering outstanding guest experiences. We are currently seeking a skilled Room Attendant to join our housekeeping team.Key Responsibilities:Clean and maintain guest rooms to a high standardProvide excellent guest service through attentive and responsive...


  • Bristol, Bristol, United Kingdom Royal Caribbean Group Full time

    About This RoleAs a Guest Services Manager Lead, you will play a critical role in ensuring seamless operations across our hotel operations.Key Responsibilities:Supervise and lead a team of guest services staff to provide exceptional service and exceed customer expectations.Develop and implement strategies to improve guest satisfaction and loyalty.Collaborate...


  • Bristol, Bristol, United Kingdom WGC Ltd. Full time

    About the RoleAs a Room Attendant, you will be responsible for ensuring that guest rooms are cleaned to the highest standard, replenishing linen and guest supplies, and providing excellent customer service.You will also play a key role in reporting any maintenance faults and dealing with lost property, as well as ensuring that all appliances, fixtures, and...


  • Bristol, Bristol, United Kingdom Clayton Hotel Bristol Full time

    Job Description:We are seeking an outstanding Front Office Manager to join the vibrant team at Clayton Hotel Bristol City. This exciting role offers the chance to elevate the standard of guest service and drive operational excellence across the hotel.Key Performance Areas:Foster a culture of exceptional customer service, epitomising the hotel's commitment to...


  • Bristol, Bristol, United Kingdom Hilton Worldwide, Inc. Full time

    Role SummaryWe are seeking a skilled Casual Guest Service Agent to join our team in the Front Office department. This role will provide exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.As a key member of our team, you will contribute to creating unforgettable experiences for our guests and colleagues...


  • Bristol, Bristol, United Kingdom Eclipse Hotels Group Full time

    Eclipse Hotels Group is currently seeking a Guest Accommodation Assistant to join our team at Holiday Inn Bristol Airport.In this role, you will be responsible for providing exceptional customer service to our guests by ensuring their bedrooms are clean and comfortable.Cleaning and maintaining guest bedrooms to a high standardResponding promptly to guest...


  • Bristol, Bristol, United Kingdom WGC Ltd. Full time

    Join our dedicated team as a Guest Experience Specialist and contribute to delivering exceptional service to our guests.About WGC Ltd:We value our team members and provide a supportive environment for growth and development.Job Description:Main ResponsibilitiesSupport the housekeeping team in maintaining hotel standards.Assist with cleaning guest rooms to...


  • Bristol, Bristol, United Kingdom Hilton Worldwide, Inc. Full time

    About the RoleThis is an excellent opportunity to develop your skills in customer service and hospitality. As a Guest Service Agent, you will work closely with our Front Office & Food & Beverage teams to provide exceptional guest experiences and contribute to the overall success of the hotel.You will be responsible for maintaining a high level of customer...


  • Bristol, Bristol, United Kingdom Holiday Inn Bristol Airport Full time

    Job OverviewHoliday Inn Bristol Airport is a busy and dynamic hotel that offers a unique and exciting work environment. As a Reception Team Member, you will play a critical role in delivering exceptional customer service and ensuring that our guests have a memorable stay.About the PositionThis is a fantastic opportunity for someone who is looking for a...


  • Bristol, Bristol, United Kingdom WGC Ltd. Full time

    Guest Experience Specialist OpportunityWe are seeking a skilled and attentive Guest Experience Specialist to join our team at WGC Ltd.Key ResponsibilitiesThe successful candidate will be responsible for providing exceptional customer service, responding promptly to guest requests and resolving any issues in a professional manner. Key responsibilities...

  • Guest Room Assistant

    2 weeks ago


    Bristol, Bristol, United Kingdom WGC Ltd. Full time

    Key ResponsibilitiesClean guest rooms to hotel standards ensuring high levels of cleanliness and presentationReplenish linen and guest supplies as requiredProvide excellent customer service to guests and respond promptly to their needsReport maintenance faults and handle lost property in accordance with hotel proceduresEnsure all appliances, fixtures, and...


  • Bristol, Bristol, United Kingdom Hilton Hotels Full time

    Welcome to a world of opportunities at Hilton Hotels!No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity, and drive to achieve our common goal – sharing the light and warmth of hospitality. With amazing training, resources, and support from...