Guest Services Director
3 days ago
About the Position
We are seeking a highly skilled Guest Services Director to join our team at Clayton Hotel Bristol City.
About the Role:
The successful candidate will be responsible for leading a team of six people, including an Assistant Night Manager, Night Auditor, and Night Porters, as well as overseeing front office duties, guest relations, and food and beverage services.
Main Responsibilities:
- Responsible for the overall health and safety of the hotel during the night shift
- Manage the team to achieve goals in relation to mystery audits, customer comment index, quality evaluations, and hotel standards
- Lead and develop the Night team, preparing them for the next step in their career
- Contribute to the strategic running of the hotel
Requirements:
- 2-3 years experience in a similar night or reception role
- Excellent knowledge of the hotel business
- Previous hospitality experience is essential
- Good computer skills and knowledge of Opera is an advantage
- Knowledge and experience of using Brilliant electronic front office system
Benefits:
- Free employee meals on duty
- 50% discount on Food & Beverage when using our Company Hotels Facilities
- Venue closure over the Christmas period
- Competitive employee, friends & family rates for overnight stays in our Dalata Hotels
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