Guest Experience Director
15 hours ago
Job Description:
We are seeking an outstanding Front Office Manager to join the vibrant team at Clayton Hotel Bristol City. This exciting role offers the chance to elevate the standard of guest service and drive operational excellence across the hotel.
Key Performance Areas:
- Foster a culture of exceptional customer service, epitomising the hotel's commitment to outstanding hospitality.
- Lead by example, embodying the values of the hotel and setting the tone for a cohesive, dynamic team.
- Collaborate with departments to ensure seamless communication, efficient processes, and collective success.
- Emphasise continuous learning and skill development among team members, supporting their career progression within the company.
Requirements:
- Proven track record in delivering outstanding results in a similar capacity.
- Excellent interpersonal, verbal, and written communication skills.
- Ability to lead by example, promoting a culture of inclusivity, respect, and open communication.
- Comprehensive understanding of hotel operations, including room inventory management, revenue management, and financial planning.
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Guest Services Director
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Guest Experience Coordinator
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