Reservation Agent

17 hours ago


Bristol, Bristol, United Kingdom Focus Hotels Management Limited Full time
About the Role

This Reservation Agent position offers the chance to work in a dynamic team environment and provide excellent guest experiences at the DoubleTree by Hilton Bristol City Centre. You will be responsible for managing reservations and front desk duties, ensuring that our guests receive top-notch service.

Main Responsibilities:
  1. Provide prompt and professional responses to phone calls and emails from guests and external parties.
  2. Process and manage room bookings, cancellations, and modifications according to hotel policies and procedures.
  3. Upsell and promote hotel services to maximize revenue opportunities.
  4. Work closely with the Reception Team to communicate guest requirements and preferences.
Requirements:
  • Demonstrated experience in hotel reservations or a related field.
  • Excellent communication and interpersonal skills.
Perks:
  • A competitive salary of £27,500 - £30,000 per annum.
  • Ongoing training and development opportunities.

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