Cluster Reservations

Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean.

An excellent opportunity has arisen for an Cluster Reservation & Events Coordinator. You will be based at our Holiday Inn in Bristol City Center and assist the Reservations & Events Sales Manager for 3 properties (Bristol City Centre, Bristol Airport and Cardiff Airport). You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.

This role is very hands' on and will require you to assist the CRRE Manager to oversee the day to day operations of our Revenue, Reservations & Events Sales Team. You'll ensure that all our clients' meetings and events run smoothly - acting as both brand ambassador and trusted partner. You'll connect internal teams to deliver a seamless experience for planners, hosts and meeting attendees. You will be vital in driving our brand standards forward and implementing changes to assist in providing profit growth whilst ensuring that our guests receive a true hospitality that our hotels believe in.

Join us and enjoy our excellent benefits such as:

• Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services
• Employee Assistance and Welfare Program
• Health Plan
• Life Insurance
• Complimentary Meals on duty
• Employee of the Month and Employee of the Year celebrations
• Recommend a friend scheme
• Excellent Training & Development

What will your key responsibilities and duties be:

• Ensure that our Bedroom and Events bookings are entered into the system, and accurate function sheets are produced
• To assist in supervising our small but mighty team by ensuring the smooth delivery of daily tasks, providing effective leadership, training and to support our company objectives
• Work closely with our Cluster Revenue Manager, General Managers and Cluster Sales Manager to ensure revenue and sales are maximised
• Continue to support our key relationships with the third-party booking agents
• Producing weekly and monthly reports
• Actively involved in inventory management
• Be involved in pricing decisions

How will you achieve this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it is our key core service skills.

• True Attitude:being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence:having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness:is about providing guests with what they need, and doing so in a timely and caring manner

Job Requirements:

• Experience in a 4* branded hotel would be a bonus
• Revenue/sales hungry and target driven individual, who is looking to make a real difference to our hotels.
• Attention to detail, by ensuring that each functions sheet for our conference and events have all the relevant details included in order to deliver a seamless experience.
• Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and managers, and able to motivate your team
• Excellent communication skills; good organisational and administrative skills, proficient in Microsoft Word and Excel
• Willing to work a flexible schedule including evenings, weekends, and bank holidays.

We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.

AMRT1_UKCT