Hotel Reservations Expert

17 hours ago


Bristol, Bristol, United Kingdom Doubletree by Hilton Bristol City Centre Full time
Role Responsibilities

The Reservations Agent will be responsible for:

  • Responding to all telephone enquiries and emails in a timely, friendly, confident, and professional manner.
  • Recording full and accurate details of guest requirements and bookings as per Company procedures.
  • Making clients aware of the full terms and conditions of the bookings, including the cancellation policy and the need to confirm bookings prior to arrival.
  • Booking third party services in accordance with Company procedures.
  • Having knowledge of, and operating, the hotel's cash handling and security procedures.
  • Maintaining operational standards to the highest possible level in respect of service, hygiene, health, safety, and ensuring minimal wastage.
  • Liaising with the Reception Team, communicating guests' requirements and details of forthcoming special bookings.
  • Accountability for billing of reservations and ensuring pre-payment where required.


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