Hotel Reservation Specialist
17 hours ago
We are seeking an experienced Hotel Reservation Specialist to join our team at DoubleTree by Hilton Bristol City Centre. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment and providing exceptional customer service.
Key Responsibilities:- Respond to all telephone enquiries and emails in a timely, friendly, confident & professional manner, displaying a clear & comprehensive knowledge of the hotel, its facilities and details of other hotels in the Group, taking every opportunity to upsell & refer business at all times.
- Recording full and accurate details of guest requirements and bookings as per Company and hotel procedures.
- Making clients aware of the full terms and conditions of the bookings, including the cancellation policy and the need to confirm bookings prior to arrival.
- Booking third party services in accordance with Company and hotel procedures.
- Having knowledge of, and operating, the hotel's cash handling and security procedures.
- Maintaining operational standards to the highest possible level in respect of service, hygiene, health & safety and ensuring minimal wastage.
- Liaising with the Reception Team, communicating guests' requirements and details of forthcoming special bookings.
- Accountability for billing of reservations and ensuring pre-payment where required.
- Flexible approach to hours of work to ensure that the needs of the business are met.
- Strong commercial awareness.
- Experience within hotel Reservations.
- Knowledge of the hotel industry and brand experience (if applicable).
- Opportunity to work with a leading 4* city centre hotel.
- Flexible working hours.
- Competitive salary: £25,000 - £28,000 per annum.
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Hotel Reservations Expert
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