Hotel Reservation Specialist

17 hours ago


Bristol, Bristol, United Kingdom Focus Hotels Management Limited Full time
Job Summary

We are seeking an experienced Hotel Reservation Specialist to join our team at DoubleTree by Hilton Bristol City Centre. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment and providing exceptional customer service.

Key Responsibilities:
  • Respond to all telephone enquiries and emails in a timely, friendly, confident & professional manner, displaying a clear & comprehensive knowledge of the hotel, its facilities and details of other hotels in the Group, taking every opportunity to upsell & refer business at all times.
  • Recording full and accurate details of guest requirements and bookings as per Company and hotel procedures.
  • Making clients aware of the full terms and conditions of the bookings, including the cancellation policy and the need to confirm bookings prior to arrival.
  • Booking third party services in accordance with Company and hotel procedures.
  • Having knowledge of, and operating, the hotel's cash handling and security procedures.
  • Maintaining operational standards to the highest possible level in respect of service, hygiene, health & safety and ensuring minimal wastage.
  • Liaising with the Reception Team, communicating guests' requirements and details of forthcoming special bookings.
  • Accountability for billing of reservations and ensuring pre-payment where required.
  • Flexible approach to hours of work to ensure that the needs of the business are met.
  • Strong commercial awareness.
Requirements:
  • Experience within hotel Reservations.
  • Knowledge of the hotel industry and brand experience (if applicable).
Benefits:
  • Opportunity to work with a leading 4* city centre hotel.
  • Flexible working hours.
  • Competitive salary: £25,000 - £28,000 per annum.


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