Reception and Guest Experience Specialist
1 week ago
HarSPA Bristol is a luxurious spa located in the heart of Bristol. We are seeking a highly skilled and experienced Spa Receptionist to join our team. As a key member of our team, you will be responsible for managing client bookings, scheduling appointments, and handling payments.
Job Details:- Job Title: Spa Receptionist
- Location: Bristol
- Job Type: Full-time
- Salary: £25,000 - £30,000 per annum, depending on experience
- Booking and Scheduling: Manage client bookings, schedule appointments, and answer phone calls and emails
- Customer Service: Provide information on spa services, treatments, and promotions, and handle client inquiries and complaints
- Financial Management: Handle payments, process transactions, and maintain accurate records
- Reception Area Maintenance: Ensure the reception area is clean, organized, and stocked with brochures or other materials
- Cross-Departmental Coordination: Coordinate with therapists to manage appointment schedules efficiently
- Upselling and Promotions: Promote and upsell spa products and services
- Previous experience as a receptionist, preferably in a spa, hotel, or wellness setting
- Strong communication and customer service skills
- Proficiency with scheduling software and office equipment
- High level of organization and attention to detail
- Positive attitude and ability to maintain a calm, friendly demeanor
- Ability to multitask and handle a fast-paced environment
- Flexible availability, including evenings, weekends, and holidays
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