Reception and Guest Experience Specialist

1 week ago


Bristol, Bristol, United Kingdom Bristol Harbour Hotel Full time
Overview:

HarSPA Bristol is a luxurious spa located in the heart of Bristol. We are seeking a highly skilled and experienced Spa Receptionist to join our team. As a key member of our team, you will be responsible for managing client bookings, scheduling appointments, and handling payments.

Job Details:
  • Job Title: Spa Receptionist
  • Location: Bristol
  • Job Type: Full-time
  • Salary: £25,000 - £30,000 per annum, depending on experience
Responsibilities:
  1. Booking and Scheduling: Manage client bookings, schedule appointments, and answer phone calls and emails
  2. Customer Service: Provide information on spa services, treatments, and promotions, and handle client inquiries and complaints
  3. Financial Management: Handle payments, process transactions, and maintain accurate records
  4. Reception Area Maintenance: Ensure the reception area is clean, organized, and stocked with brochures or other materials
  5. Cross-Departmental Coordination: Coordinate with therapists to manage appointment schedules efficiently
  6. Upselling and Promotions: Promote and upsell spa products and services
Requirements:
  • Previous experience as a receptionist, preferably in a spa, hotel, or wellness setting
  • Strong communication and customer service skills
  • Proficiency with scheduling software and office equipment
  • High level of organization and attention to detail
  • Positive attitude and ability to maintain a calm, friendly demeanor
  • Ability to multitask and handle a fast-paced environment
  • Flexible availability, including evenings, weekends, and holidays

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