Reception Expert

2 days ago


Bristol, Bristol, United Kingdom Hilton Worldwide, Inc. Full time
Reception Expert Job Description

As a Reception Expert at Hilton, you'll be the face of our hotel, responsible for delivering exceptional guest experiences and ensuring seamless operations. With a focus on customer service, attention to detail, and teamwork, you'll play a critical role in shaping the guest experience.

Key Responsibilities
  • Maximize room occupancy by promoting hotel services and facilities, using up-selling techniques to increase revenue.
  • Process transactions accurately, handling foreign currencies, credit cards, and cash according to hotel credit policy.
  • Comply with hotel security, fire regulations, and all health and safety legislation, maintaining a safe and secure environment for guests and colleagues.
Requirements
  • A positive attitude and excellent communication skills, with a focus on building strong relationships with colleagues and guests.
  • A commitment to delivering high-quality service, with a keen eye for detail and a passion for hospitality.
  • Calm, efficient, and organized, with the ability to multitask and prioritize tasks effectively.

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