Hotel Reception/guest Experience Expert

4 months ago

Bristol, United Kingdom Marriott International, Inc Full time

**Job Number** 24108834

**Job Category** Rooms & Guest Services Operations

**Location** Bristol Marriott Royal Hotel, College Green, Bristol, England, United Kingdom VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

The Bristol Marriott Royal Hotel has been providing a 4 star luxury experience in the heart of Bristol for over 150 years, and has an international reputation for excellence. Marriott’s award winning in house development program recognizes, nurtures and promotes talent. Benefit from industry leading training, whilst also having the opportunity to transfer internationally within the largest hotel network in the world.

We have an exciting opportunity in our front office team as a Reception/Guest Experience Expert. You will be part of the Marriott family offering outstanding service to our guests and associates.

**Main Duties-**
- Promoting a welcoming environment
- Checking guests in and out and assisting with any queries during their stay.
- Answering the telephone and directing accordingly
- Assisting with guest queries regarding places of interest, such as shopping, entertainment, theatres, restaurants etc.
- Ensuring all guest complaints are followed up and dealt with professionally and efficiently.
- Follow Brand Standards in all aspects of the job role

**What do you need to apply?**

We look for enthusiasm, ability to adapt, well presented, excellent customer service skills and flexibility to work all shift patterns. You do not have to have any specific qualifications in order to apply, but experience within hospitality is preferred.

**Benefits include**:

- World class training programs and opportunity to grow and develop
- Global Hotel discount scheme across all Marriott brands
- Complimentary Hotel gym membership
- Competitive pay for every hour worked & potential gratuities
- Free Parking
- Meal on Duty
- Discounts and much more

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

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