Bristol Hotel Night Reception Expert
3 days ago
We are seeking an exceptional Night Receptionist to join our team at the prestigious Mercure Bristol Grand Hotel. This is a fantastic opportunity to work in a historic Grade II listed building, blending style and modernity.
About the RoleAs a Night Receptionist, you will be the first point of contact for our guests, providing warm welcomes, and ensuring their stay with us is truly memorable. You will be responsible for managing front-desk operations, handling guest queries, and maintaining high standards of customer service.
Key Responsibilities:- Deliver Exceptional Guest Experiences: Provide warm welcomes, respond to guest queries, and resolve any issues promptly.
- Front-Desk Operations: Manage check-ins, check-outs, room assignments, and maintain accurate records.
- Customer Service: Demonstrate a high level of customer service at all times, responding to guest needs and concerns.
Mercure Bristol Grand Hotel is a stunning hotel that combines historic charm with modern luxury. Our hotel features 500 pieces of commissioned street art, a dedicated pool, sauna, and jacuzzi facilities, as well as the popular Keepers restaurant & bar serving traditional British cuisine.
What We OfferWe offer a competitive salary, excellent opportunities for growth and development, and a comprehensive benefits package, including:
- Competitive Salary**: £25,000 - £30,000 per annum (dependent on experience).
- Ongoing Training and Development**: Regular training sessions to enhance your skills and knowledge.
- Benefits Package**: A range of benefits, including meal allowances, discounted hotel stays, and access to leisure facilities.
If you are a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.
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