Reception Supervisor

7 days ago


Bristol, Bristol, United Kingdom Mercure Bristol Grand Hotel Full time
Role Overview

As a Reception Supervisor at Mercure Bristol Grand Hotel, you will play a key role in ensuring our guests receive exceptional service and have a memorable stay. You will oversee the reception activities, supervising the team to maintain high standards and create a warm welcome for our guests.

Key Responsibilities
  • Supervise reception operations to ensure a consistently high standard of service
  • Train and develop the reception team to enhance their knowledge of hotel products, services, and promotions
  • Monitor the appearance and performance of team members, promoting teamwork and a positive work environment
  • Maximise sales revenues through up-selling and the brand loyalty program
  • Manage guest requests, enquiries, and complaints promptly, exceeding guest expectations
About Us

Mercure Bristol Grand Hotel is a historic Grade II listed building with a stylish and distinctive new look. Our hotel features a dedicated pool and sauna, as well as the bee-themed Keepers restaurant & bar. We offer a unique guest experience, with a classy yet contemporary style inspired by local artists.

What We Offer
  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package
  • A chance to work with a talented team and make a real difference in our guests' experiences

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